Within 30 days of purchase, with receipt: full refund in the same form as payment
Store credit only without receipt
All returns/exchanges will be accompanied by: customer’s name, home address, and home phone number.
Product-specific return information:
~ Books and Bibles:
Returnable/exchangeable while in the same condition as when purchased
Returns/exchanges of bulk purchases (5 or more copies of the same item) are subject to a 20% restocking fee
Special note: All bulk purchases (5 or more copies of the same item) must be prepaid
~ CDs, DVDs, Audio Books/Bibles, Computer software, Board Games and other items sold in shrink wrap:
Returnable/exchangeable while items are unopened
~ Wall art, tabletop gifts, decorative pieces, jewelry and like items:
Returnable/exchangeable while in the same condition as when purchased
Returns/exchanges of bulk purchases (5 or more of the same item) are subject to a 20% restocking fee
Special note: All bulk purchases (5 or more of the same item) must be prepaid
~ Songbooks: Defective exchanges only
~ Church Supplies: Returns/exchanges subject to a 20% restocking fee
~ Christmas return policy:
No returns/exchanges on advent wreathes, candles, calendars or devotionals after December 1st
No returns/exchanges on other Christmas-specific products after December 19th
All other items purchased between November 27th and December 24th have until January 23rd for returns/exchanges
~ Easter return policy: (Easter is on April 4, 2010)
No returns/exchanges on Lenten devotionals after February 20th
No returns/exchanges on all other Easter-specific products after March 27th
~ Graduation, Confirmation and First Communion-specific items are returnable/exchangeable no later than June 1st
~ All other seasonal products (Thanksgiving, Mother’s Day, etc.) returnable/exchangeable before the observed holiday only
~ ANY of the above items purchased on clearance: All sales are final
Updated 11.03.09
This policy is for purchases, returns and exchanges made IN our Wayne or Exton stores. All online purchases are subject to the online return policy. We regret we cannot answer questions for or accept returns from purchases made online. |